Some of those support tools include NPS surveys, chatbots, and more. Besides knowledge base capabilities, Stonly has other interactive tools to support your customer service team. This allows you to designate guides to support customs and keep sensitive information private within the internal knowledge base. With Stonly, you can create both internal and external knowledge bases. The interactive knowledge base is focused on leading customers and employees to resolutions on their own.Ĭontent authors can create interactive guides that end-users can use while they are in the workflow. It is a knowledge management platform that provides aid directly where the end-users need help on a page. Stonly is a compound customer and employee support system. In the end, I provide a few scenarios to help you choose which knowledge base is best for your company.
And while I obviously have a preference for ScreenStesp, I am attempting to provide an unbiased comparison between the two software services.īelow, I compare the similarities and differences between Stonly and ScreenSteps by looking at the features. But, which one would be best for your company?Īs the Director of Transformational Services at ScreenSteps, I’m acquainted with many competing knowledge base companies. After investigation, they are both knowledge base software companies that seem like they could help your company organize your resources. At this point, you may fill as if it would just be easier to pull a company name out of a hat and go with that option.īut, you’ve discovered Stonly and ScreenSteps. There are endless lists of knowledge bases available and all different types of knowledge bases. Unfortunately, it is turning out to be a difficult decision. A knowledge base is a great way to centralize your company’s knowledge and provide your employees access to the information they need to do their jobs. You need a knowledge base to support your business.